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|| IELTS GENERAL TRAINING - TASK 1 || || APRIL 2021 || SOLVED LETTER NO - 3 || 8 BAND SAMPLE ||

You ordered an item from an online store and it has arrived damaged.

Write a letter to the retailer to complain. In the letter:

- Explain why you are unhappy.

- Request a refund.

- Make arrangements to return the damaged item.

Solution - 




Dear Sir,

I am writing this letter to bring this notice to your kind attention that last week, on Monday through your website Amazon.com. I had ordered a pair of shoes of Nike Air that I received yesterday only, sadly they were not in an acceptable condition.

I have been purchasing things from your world-renowned online retail company Amazon.com since May 2018. Without a doubt every time I had received the prominent quality on a genuine price range. Due to this image, I have ordered a pair of sports shoes last week. It was disappointing the laces are not what I had seen in the image provided on the website while ordering. Additionally, I can not wear those shoes with those particular laces, due to this I feel that my purchase has gone in vain.

Now, the way forward is getting my money back so that I can buy another appropriate pair of shoes from some other platform. As I paid the amount from my City Bank account with account number ABC12345, which is on my name Peter Simon. Therefore, I am requesting a full refund of $80 within a week's time in the same account.

Eventually, the damaged article should be returned back to you. TO make the situation favorable to you. I am sharing my address as well as availability details which are 44 Black Stone Road, Singh's apartments, First floor, Brampton. The delivery man can collect the box after 6 o'clock in the evening on workdays while anytime after 8 o'clock in the morning on weekends. For your convenience, the box, shoes, and bills are placed in one package.

I expect prompt and supportive action from you.

Yours Faithfully,

Tony Robbins.

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